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If an organization requires certification to one of the many Quality Management System standards (i.e. ISO 9001) a continual improvement program is mandatory. You must document the measurement and improvement of your processes.
Two very popular methodologies come to mind to address this need, Lean and Six Sigma. Lean and Six Sigma are not new. They have been around for decades. They are proven methodologies that deliver results. For years, many organizations have struggled with the dilemma of which improvement program to use: Lean or Six Sigma. While some continue to debate the issue, others have come to realize that Lean and Six Sigma can work well together to improve processes, increase quality and drive out costs......