Interview with Steve Jobs made in the 1990s. He covers some of the core principles of Lean Six Sigma:
- Listening to Voice of the Customer
- Quality is about the product or service being delivered being fit for purpose, free from defects and delivered on time ... it is defined by what your customers think about your products
- Empowerment and respect for your workers as problem solvers and belief in their creative capacity to improve your processes.
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